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  • request access to copies of documents we hold (except for exempt documents),
  • ask for personal information to be changed or annotated if it is incomplete, out of date, incorrect, or misleading, or
  • seek a review of a decision to not allow access to a document, to defer access to a document, or to not amend or annotate personal information.

  • be in writing,
  • state that it is an application for the purposes of the FOI Act,
  • provide sufficient information about the document(s) as is reasonably necessary for us to identify and locate the document(s), and
  • provide an address for notices (email or post)




  • take reasonable steps to help you make a valid request,
  • acknowledge a valid request within 14 days of receipt,
  • give an estimate of processing charges that apply, if applicable, and
  • provide a decision within 30 days unless processing time has been extended.

  • If a document contains information about a third party and we need to consult them, an automatic 30 day extension applies.
  • We may seek your agreement to extend time by up to 30 days.

  • refuse access to all or part of a document,
  • defer access to a document,
  • impose a charge, or
  • refuse to change or annotate personal information that is claimed to be incomplete, incorrect, out of date, or misleading.

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