"But I was pretty disappointed in the administration. For God's sake, they should have done something quicker."
"We go out of our way to do our due diligence to make sure things are as organised as possible ... and all we really expect is to consider us,"she said.
"You start thinking, 'why did I get my guide dog to give me this independence if Uber drivers ... are refusing to pick us up?'."Scott said.
"If they can take a drunk on a Saturday night, why can't they take a guide dog on the floor of their car any other time?"he said.
"It makes me feel like I'm a burden."
"If these standards aren't complied with and not enforced, what's the point of having them?"