"They sounded pretty good, and they had a sign in. So, I gave over my phone number and email address. And they rang me up the next day,"Robert said.
"Setting themselves up as the good guy and saying 'We know that there's criminals out there and we're not them'. It pulls you into their circle of trust,"she said.
"It's not about taking away their independence and doing everything for them but being their support networks and their guardians."
"Given the fact there are quite a few issues around scamming and ... just understanding myGov and Medicare … everything seems to be online. Even doctor's appointments,"Ms Burke said.