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By Steve Macfarlane

A close-up shot of a hand resting on an elderly woman's hands.

Aged care workers accompany a resident down the hallway of their facility

  • acknowledge concern ("I can tell you'd like him to be here.")
  • suggest an alternative ("He can't visit right now.")
  • provide reassurance ("I'm here and lots of people care about you.")
  • redirect focus ("Perhaps a walk outside or a cup of tea?")

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