madison kate / Onlyfans / Nude Photos #927. Federal Flood Insurance Inquiry Finds Companies 'failed Too Many People' News

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Friday 18 OctoberFri 18 Oct 2024 at 3:00am

Aerial view of several homes and a large building under flood waters

the outside of a building with debris

a man in parliament

The government define terms for water damage in legislation.
A clear legislated requirement of what insurers mean when they expect customers perform "reasonable maintenance" to a property.
Better guidelines for hydrologists whose expert reports are relied on by insurers to make decisions about claims and establishing an independent expert panel for homeowners wanting to challenge an adverse expert report used by an insurer.
Cash settlements be standardised, clearly itemised, include transparent quotes and have a cooling off period.
Scope of works for repairing homes be standardised.
Home insurance policies include fully- paid temporary accommodation until the insurer has closed the claim, except if the delay is caused by the customer.
Better insurer oversight of building contractors.
Insurers being obligated to tell a customer when the sum insured doesn't cover the full rebuilding costs.
Insurers allow consumers to choose more resilient options for repairs and rebuilds.
After a natural disaster customers are told what to expect from claims process, time estimates for claims process, customer rights to challenge.
Insurers have adequate call centre resourcing after a natural disaster.
Better internal dispute resolution for claims disputes and cases that are unresolved after 12 months be escalated.
All insurers create a customer advocate role inside the insurer with oversight of customer disputes.

"The ultimate concern for me is that they require amendments to the code of conduct — and the code is not mandatory,"

she said.

Three people sit at a table indoors giving evidence to an inquiry.

Andrew Gee sits in the House of Representatives

"Insurance companies treated their own policyholders in a disgraceful and disgusting way — it was ruthless, and it was appalling, and it must never happen again,"

he said.

A woman wearing jeans and a yellow shirt stands with arms crossed in front of her home.