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A phone displaying a text that reads "hi Mum, it's me! Phones broken. Using this temp for now, how are you?"

"Her heart took over versus her head."
A woman with black hair wears a black floral top, white pants and red shoes and sits with her palms together, elbows on knees.

a message reads "i have a little problem i need to pay a bill but i cannot log into my online banking."

A woman with short brown hair wears silver hoops in her ears, a grey scarf and black dress with white spots and smiles.

"We want to help our kids so when that message comes through, we might not look at it closely and we might think it is our kid needing help, and then we reach out."

A close up of a woman's hands holding a mobile phone.

"If it really was dropped in the toilet, they won't pick up."

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