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"We offer our heartfelt apology to Ms Jordon for the difficulty she has had in finalising her insurance claims,"an Aware Super spokeswoman said.
"[I was] absolutely blindsided, and when I explained that I wasn't aware [the insurance was set to default], they said, 'it's up to you to request to step up in your insurance policy if you're not happy to stay on a default payment,'"Ms Jordon said.
"There is always room to do better in how we handle insurance claims, and we are focused on continuously improving our service."
"The super funds have actually been quite lax at keeping all the information and data on people together when they're merging, and that's obviously leading to some really tragic outcomes for people."
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"Super funds are taking far too long to look after people at sometimes the most vulnerable points in their lives."
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"I wouldn't receive calls back, or I would receive a call from somebody who I didn't know, and I would have to go through it with them again, and it was like Groundhog Day every time."