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“So, what do you actually do?” I get quizzed on this all the time! Here’s my journey on how I have experienced Delivery Coaching  and its evolution over the years and what a day in the life of a Delivery Coach at the ABC looks like.

Delivery Coaching graphic

Imagine setting out on an expedition into uncharted territory. You have a rough map, some tools you think might help, and a general idea of where you want to go, but the landscape keeps shifting.

poster image for Navigating AI product delivery blog post

We used to press “Play.” Now we say, “Tell me more.” The way we can consume media is changing fast—and AI is at the center of it.

Il Foglio AI Edition

This week, we explore how AI is rapidly reshaping concepts about how we work, create, and consume information. It's a fast-changing landscape but the shift toward AI-enhanced digital workflows is clear - it's a concept being called vibeworking.

The Manus home page

The past week has been packed with AI developments that signal deep shifts in media and technology. Google’s AI Mode is rewiring search, raising urgent questions for publishers.

As a Service Designer in the Product Design Research team, Belinda is currently working with the Digital Product Content Discovery team, who are building a platform to deliver personalised recommendations to the ABC digital audience.

ABC Service Designer Belinda Bennetts

Another week of AI breakthroughs, backtracks, and bold predictions.

Poster image for Digital Horizons

In our daily lives we use future thinking to help us make decisions and weigh future outcomes.  However, when it comes to how we approach our jobs, we often are more focused on the present task than on imagining a future path. 

How future thinking affects the design process

During the holidays, while on a train trip between Madrid and Seville, I found myself happily peppering ChatGPT with questions about the Spanish landscape. In that moment, it felt like carrying The Hitchhiker’s Guide to the Galaxy in my pocket.

The Alhambra of Granada with the the snow-capped Sierra Nevada mountains on the horizon

Ever had that moment when you're listening to a podcast, focused on the discussion... and then suddenly have an epiphany that turns your thinking completely on its head?

Media and Technology graphic

As a software engineer in the ABC News Web team, Lily contributed to the redesign of our newly launched ABC NEWS website, helping our audience find the most relevant news and information every day. 

Software Engineer Lily Li 

As a DevOps Engineer in Digital Product, T'Mir is part of a team that ensures products are delivered efficiently while being maintained and deployed in a consistent, secure, and dependable manner.

DevOps Engineer T'Mir Julius

The ABC has always been a podcasting pioneer. In that tradition we ran a internal trail for a month to see if Generative AI could help our podcast teams write better podcast episode titles and descriptions in less time.

Imagine having at your disposal a digital assistant tailored to your specific needs: an AI-powered tool that is adept at distilling vast amounts of data into useful insights, while maintaining integrity, trust, and transparency.

When creating an AI application, you need a UX that encourages responsible usage and human oversight of this powerful but fallible technology.

A website search bar with the text "What's the best episode of Bluey?"